The Hotel Fixer takes on "Hotel Impossible"

4:32 PM, Aug 12, 2013   |    comments
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THE HOTEL FIXER TAKES ON "HOTEL IMPOSSIBLE"

Anthony Melchiorri, aka The Hotel Fixer, knows hotels from the inside out. In the hospitality business for 20 years, he has worked at the landmark Plaza Hotel as director of front office operations and subsequently at the Embassy Suites, Millennium, Algonquin, Tishman, Westin hotels, and as general manager of the Lucerne Hotel (which, under his management, was developed into one of the top-ranking hotels in New York City).

Each episode of "Hotel Impossible" features a hotel that is having problems or is not living up to it's potential. Melchiorri secretly scouts the property and identifies its biggest problems. He then meets with the staff from front desk receptionists to housekeeping to the owners themselves to determine the key operation issues. Some owners could risk losing their hotels if Melchiorri's renovations do not work. After coming up with a plan and prescribing the changes that need to be made, Melchiorri revamps and re-motivates the staff and transforms the hotel. Whether it is demonstrating the proper way to pour a glass of wine or gutting and redecorating a lobby, Melchiorri knows how to turn a struggling hotel into a bustling tourist destination.

"HOTEL IMPOSSIBLE" airs on the Travel Channel Monday nights at 10.

For more information on "Hotel Impossible" click here: HOTEL IMPOSSIBLE

 

HOTEL DOS AND DON'TS FROM ANTHONY MELCHIORRI

TOP 10 DON'TS FOR HOTEL GUESTS

1. Don't yell at the staff. Ever.

2. Don't tell anyone your room number. (A desk agent should point to your room number, and not announce it to the world.)

3. Don't get bent out of shape when the night desk agent asks to see your "new friend's" identification. Additionally, do not let a hotel employee into your room if they do not have an I.D.

4. Don't blame hotel staff for stealing your stuff. My personal experience is that the guests eventually find 99% of the items that guests report stolen from their rooms. However, it is your right to ask the manager to call the police to file a police report.

5. Don't order from room service if you notice the pages are dirty and torn. Don't order if the menu reads "Winter Menu" when it's spring.

6. Don't use the bathroom washcloths to take off your makeup or shine your shoes.

7. Don't throw anything in the room garbage if you don't want the hotel staff to know about it, including insulin needles (or any needle) without properly disposing of it.

8. Don't abuse the privilege of late checkout. If you really need one past 1:00 p.m., ask for the manager.

9. Don't leave your luggage unattended in a hotel lobby - even for a second.

10. Don't be embarrassed! Call the hotel after you've checked out, and they will send your forgotten sex toys. Just like they would send your baby blanket back to you.

TOP 10 DO'S TO HAVE A MEMORABLE HOTEL STAY

1. Do your own spot cleaning: Housekeepers work tirelessly, but like all of us, they are not perfect.
- Bring a can of Lysol and spray anything you might touch (remotes, doorknobs, faucets, etc.).
- If there is a white duvet on the bed and it's spotless, it has probably just been washed. If it's not white, pull it off. It probably hasn't been washed. The same goes for the throw pillows.
- Wash your cups and dishes - even in a five-star hotel.

1. Do your own spot cleaning: Housekeepers work tirelessly, but like all of us, they are not perfect. - Bring a can of Lysol and spray anything you might touch (remotes, doorknobs, faucets, etc.). - If there is a white duvet on the bed and it's spotless, it has probably just been washed. If it's not white, pull it off. It probably hasn't been washed. The same goes for the throw pillows. - Wash your cups and dishes - even in a five-star hotel.

2. Demand free Internet and water.

3. Use the latch and the double bolt. Always.

4. Separate your key from your key packet.

5. Tip your housekeeper and bellman well! If you are staying in a hotel more than one night, there is no guarantee you will have the same housekeeper every day. Tip the housekeeper every day: $5 a day for three-star hotels; $10 a day for four stars and $20 a day for five stars. The more stars, the more amenities, the larger the room (typically) and the more work for the housekeeper. No more dollar tips, please!

6. Check that the iron is empty! You never know what the last guest filled it up with. Yes, I have had a guest pee in an iron. Did I mention the coffee pot?

7. Use your safe! Do not leave valuables lying around in your room.

8. Ask for two wake-up calls.

9. Go as early as possible when complimentary breakfast is offered.

10. Ask for a free night if you are stuck in an elevator - even for a minute. Things happen, but there is no reason you should be scared for your life while on.



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