Dick Trub (South Freeport) is a four-year volunteer at Maine Medical Center. He was inspired to work toward a better patient experience at MMC after his late wife's battle with cancer. Long hours at the hospital gave him special insight into the importance of meeting the needs and wishes of patients and families. As part of a newly-formed Patient Experience Team, he worked to improve communication within Maine Medical Center. By reviewing more than 7,000 patient satisfaction surveys, reading thousands of comments and organizing the data; Dick has developed a training presentation which he has conducted nearly 50 times to units throughout MMC.
Dick currently serves as the Chair of the Safe Patient and Family Centered Care Advisory Council, a liaison between patients and their experience of care at the hospital. He brings that "voice of the patient and family" with him to the Quality Committee, Board Performance Improvement Committee, Patient Safety Committee, Adult Medicine Service Line, and the Patient Experience Committee. Dick has created a teaching video from a patient's point of view. Featuring a real former patient who had a very challenging stay at MMC, her story is a tangible opportunity to communicate concerns to hospital personnel. It has had a profound effect on staff at every level of the hospital and will be incorporated as an ongoing teaching tool.